Terms and Conditions
1. ABOUT US
Rubbish Removal Highgate (“we”, “us”, or “our”) is a professional waste management provider located at 4 Highgate High St, London N6 5JL.
You can contact us on 02033690471 or via email at office@rubbishremovalhighgate.co.uk. Our website is rubbishremovalhighgate.co.uk
2. BASIS OF SALE
These Terms and any quotation provided by us set out the entire agreement between you and us for the supply of our rubbish collection and waste removal services, to the exclusion of all other terms and conditions.
Where we are able to provide a quotation without first inspecting the location, a legally binding contract shall be formed upon your acceptance of that quotation (whether by telephone, email, online booking, or otherwise). We reserve the right to adjust the quoted price if, at the time of collection, the information supplied by you proves to be incomplete or inaccurate.
Where a site visit is necessary in order to provide an accurate quotation, no contract shall exist until we have completed the inspection and issued a formal quotation. Any prior indication of price shall be treated as an estimate only.
All quotations remain valid for 30 calendar days from the date of issue unless withdrawn by us in writing before acceptance.
3. CANCELLATIONS AND CHARGES
Flexible Cancellation
You may amend or cancel a booked collection at any time. We do not apply cancellation fees.
Access Issues
If we are unable to remove items because they are too large to pass safely through doorways, stairwells, or other access points:
- If we agree to dismantle an item (for example, removing table legs or separating furniture components) and it remains impossible to remove, we shall not be responsible for reassembling it.
- If specialist lifting equipment or a third-party contractor is required to facilitate removal, you shall be responsible for any associated additional costs.
Time Allocation
We allocate working time according to the volume of waste booked:
- ¼ Load: Up to 15 minutes
- ½ Load: Up to 30 minutes
- Full Load: Up to 1 hour (based on a 16 cubic yard vehicle capacity)
We reserve the right to charge additional fees if the clearance exceeds the allocated time for the agreed load size.
4. PROVISION OF SERVICES
We shall provide our services with reasonable care and skill, subject to circumstances beyond our reasonable control (see Force Majeure below).
While we make every reasonable effort to meet agreed collection dates and times, delays may occur due to traffic conditions, restricted access, adverse weather, or other unforeseen circumstances. If this happens, we will contact you promptly to arrange a revised time.
Safe Access
You must ensure that safe and unobstructed access is provided to our team and any subcontractors.
You are required to inform us in advance of any special circumstances, including but not limited to:
- Heavy or bulky items
- Parking restrictions or Controlled Parking Zones
- Limited stair access or narrow entry points
Failure to provide accurate information may result in cancellation of the collection or additional charges.
Authority to Dispose
You confirm that you have full legal authority to instruct us to collect and dispose of the waste. You agree to indemnify us against any loss, claim, or cost arising from a lack of proper authority.
Hazardous Materials
If we discover or suspect the presence of asbestos or other hazardous substances, we reserve the right to cease work immediately and vacate the premises. In such circumstances, the agreed service fee remains payable in full. If hazardous materials are loaded before discovery, we reserve the right to charge additional costs for specialist handling and lawful disposal.
Safety Requirements
Sharp objects (including knives and broken glass) must be placed in secure containers and not in refuse sacks, in order to protect the safety of our staff.
5. PRICE AND PAYMENT
The price payable for our services shall be the amount stated in the quotation provided to you.
Payment is due at the time the service is carried out, unless otherwise agreed in writing.
We reserve the right to suspend or cancel further services if any outstanding payment remains unpaid.
All payments must be made in full without deduction, withholding, or set-off.
6. LIMITATION OF LIABILITY
Nothing in these Terms shall exclude or limit liability for death or personal injury caused by negligence, fraud, or any other liability that cannot lawfully be excluded.
We shall not be liable for any loss of profit, loss of business, or indirect or consequential loss arising out of or in connection with our services.
Our total liability in respect of any claim shall not exceed the total price paid for the specific services under the relevant contract.
7. EVENTS OUTSIDE OUR CONTROL (FORCE MAJEURE)
We shall not be liable for any failure or delay in performing our obligations where such failure results from events beyond our reasonable control.
These may include, but are not limited to:
- Civil unrest or terrorist threats
- Fire, flood, or extreme weather
- Epidemics or public health emergencies
- Inability to use public or private transport networks
Where such circumstances arise, we will contact you as soon as reasonably possible to rearrange the service.
8. DATA PROTECTION
We use the personal information you provide solely for the purpose of delivering our services and, where permitted, informing you about similar services we offer (unless you opt out).
We do not share your personal data with third parties except where required for operational purposes (such as payment processing or credit reference agencies) or where required by law.
9. GENERAL
Governing Law
These Terms are governed by and construed in accordance with the laws of England and Wales. Both parties submit to the exclusive jurisdiction of the English courts.
Third Party Rights
No person who is not a party to this agreement shall have any rights under the Contracts (Rights of Third Parties) Act 1999.
Amendments
We reserve the right to amend these Terms from time to time. The version in force at the time you place your order will apply to your contract.
